Application Privacy Policy
Privacy Policy
Last Updated: August 21, 2025
Introduction
Symmetry Commerce Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application (“Application”) that limits the number of products a customer can purchase in a cart.
By installing, accessing, or using our Application, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Application.
Information We Collect
Information Provided by Shopify
When you install our Application, Shopify provides us with certain information necessary to deliver our services, including:
- Your Shopify store URL/domain
- Access credentials (API tokens) to perform necessary operations
- Merchant email address
- Store name and basic store information
- Merchant account information required for billing
Information You Provide to Us
We may collect additional information that you voluntarily provide, such as:
- Configuration and settings within the Application
- Communications with us via email, chat, or support requests
- Feedback or survey responses
- Billing and payment details
Information We Collect Automatically
When you use our Application, we may automatically collect:
- Usage information (features used, actions taken, timestamps)
- Log and device data (IP addresses, browser type, operating system, time spent, pages viewed)
- Cookies and similar tracking technologies
Product Data Processed
To provide the Application’s core functionality, we process:
- Product information (titles, descriptions, SKUs, tags, etc.)
- Cart and checkout details necessary to enforce purchase limits
How We Use Your Information
We use the collected information to:
- Provide and maintain the Application’s functionality
- Authenticate and manage your account
- Enforce product purchase limitations within customer carts
- Process payments and maintain billing records
- Provide customer support and communicate with you about your account or the Application
- Monitor and improve performance, security, and features
- Comply with legal obligations
Legal Basis for Processing (EEA, UK, and Similar Jurisdictions)
Where required by law, we process personal information based on:
- Performance of Contract – to provide the Application services
- Legitimate Interests – improving services, preventing fraud, ensuring security
- Legal Obligations – compliance with applicable laws
- Consent – where you explicitly agree, such as for marketing communications
Data Retention
We retain your information only as long as necessary to:
- Provide the Application
- Fulfill the purposes outlined in this Policy
- Comply with legal or regulatory requirements
- When no longer needed, data is securely deleted or anonymized.
Data Sharing and Disclosure
We may share information in these circumstances:
- Service Providers – e.g., hosting, payment processing, analytics, customer support
- Business Transfers – in mergers, acquisitions, or sale of assets
- Legal Requirements – to comply with laws, regulations, or enforce agreements
- With Consent – where you have expressly agreed
- Aggregated/De-identified Data – for analytics or research, without identifying you
Data Security
We implement industry-standard measures to safeguard your data, including:
- Encryption of sensitive data
- Access controls and authentication
- Monitoring for suspicious activity
- Regular security updates and patches
- However, no system is 100% secure, and we cannot guarantee absolute protection.
Your Rights and Choices
For All Users
- Access and update certain account information
- Opt out of marketing communications
- Manage cookies via browser settings
For EEA, UK, and Similar Jurisdictions
You may also have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at solutions@symmetrycommerce.com.
Children’s Privacy
Our Application is not directed to children under 16. We do not knowingly collect data from children. If a child has provided information, please contact us so we may delete it.
International Data Transfers
We are based in Calgary, Alberta, Canada. Data may be transferred to and processed in Canada or other countries where our service providers operate. For transfers from the EEA, UK, or similar jurisdictions, we implement safeguards such as EU Standard Contractual Clauses.
Shopify as Data Processor
When you install our Application, Shopify acts as a data processor for certain information. Please review Shopify’s Privacy Policy for details.
Third-Party Services
Our Application may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. For significant changes, we will notify you by email or within the Application.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Symmetry Commerce Inc.
Email: solutions@symmetrycommerce.com
106 Magnolia Terrace SE, Calgary, Alberta, Canada