{"product_id":"shopify-support-maintenance-retainer","title":"Shopify Support \u0026 Integration Maintenance Retainer","description":"\u003cp\u003eFor teams that need dependable hands rather than a growth program, Symmetry Commerce offers monthly support blocks — Solutions, Support and Development Hours — covering your Shopify store and its integrations. Support retainers start at $1,750\/month (10 hours).\u003c\/p\u003e\u003ch2\u003eWhat’s included\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eBug triage and fixes, theme and section updates, app installs and upgrades\u003c\/li\u003e\n\u003cli\u003eERP and middleware integration maintenance: NetSuite\/Celigo flow monitoring, error-queue triage and order-management audits\u003c\/li\u003e\n\u003cli\u003eSite pre-launch audits before campaigns, seasonal pricing and collection support\u003c\/li\u003e\n\u003cli\u003eGitHub repository hygiene and code-review workflow for any theme change\u003c\/li\u003e\n\u003cli\u003eWeekly timesheets on request and a monthly minimum-billing floor stated in the SOW — unused-hour flexibility built in\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eHow we work\u003c\/h2\u003e\u003cp\u003eRequests come in by email to a dedicated contact, get sized, and ship through the same code-review and staging discipline as project work. Blocks renew in 3–6 month terms and can step up or down as your needs change — one client began at 30 hours\/month post-launch and settled at 10 hours\/month once stable.\u003c\/p\u003e\u003ch3\u003eProven results\u003c\/h3\u003e\u003cp\u003eA professional skincare brand has renewed support terms continuously since launch, covering both their Shopify store and NetSuite\/Celigo integration. Other active plans include assurance retainers for a tool retailer and post-launch support for a piano manufacturer and a standards nonprofit.\u003c\/p\u003e\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\u003ch3\u003eWhat is the difference between Support and Expand \u0026amp; Optimize?\u003c\/h3\u003e\u003cp\u003eSupport keeps the store healthy (fixes, updates, integration maintenance). Expand \u0026amp; Optimize proactively improves it (features, CRO, strategy). Many clients graduate from one to the other.\u003c\/p\u003e\u003ch3\u003eDo unused hours roll over?\u003c\/h3\u003e\u003cp\u003eTerms include a stated monthly minimum with flexibility on the remainder — agreed in writing up front.\u003c\/p\u003e\u003ch3\u003eCan you support a store another agency built?\u003c\/h3\u003e\u003cp\u003eYes. We start with a front-end code audit and app audit, then take over maintenance with a documented baseline.\u003c\/p\u003e\u003cp\u003eReady to talk? \u003ca href=\"https:\/\/symmetrycommerce.com\/pages\/contact\"\u003eContact Symmetry Commerce\u003c\/a\u003e for a scoped proposal with a fixed budget, timeline, and itemized deliverables — no vague estimates.\u003c\/p\u003e","brand":"Symmetry Commerce","offers":[{"title":"Default Title","offer_id":71803329740822,"sku":"SYM-SUP-001","price":1750.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/2510\/0452\/files\/image_1c263bd3-d05b-4e75-b204-f66ab587001c.png?v=1783095887","url":"https:\/\/symmetrycommerce.com\/products\/shopify-support-maintenance-retainer","provider":"Symmetry Commerce Inc.","version":"1.0","type":"link"}